Privacy Policy

1. Who We Are

WhiteCoat Prep is an AI-powered interview simulation platform designed to help medical school applicants prepare for Multiple Mini Interviews (MMIs) and panel interviews. This Privacy Policy explains what personal data we collect, how we use it, and your rights in relation to it.

2. What We Collect

We collect the following categories of data when you use WhiteCoat Prep:

• Google account information — your name and email address, provided when you sign in via Google OAuth. We do not receive your Google password.
• Interview session metadata — timestamps, interview format, station count, question selections, and completion status, stored in our database on AWS RDS (PostgreSQL).
• Video recordings and transcripts — captured and processed by Tavus, our third-party AI video provider. These are stored and managed on Tavus infrastructure, not directly by WhiteCoat Prep.
• Usage data — which questions you have previously been shown, used to personalise future sessions and avoid repetition.

3. How We Use Your Data

We use the data we collect solely to provide and improve the WhiteCoat Prep service:

• To authenticate you securely via your Google account.
• To deliver interview sessions and display your interview history.
• To personalise question selection so you are shown questions you have not recently practised.
• To maintain session continuity (e.g. allowing you to resume an interrupted session).

We do not use your data for advertising, profiling, or any purpose unrelated to providing the service.

4. Third-Party Services

WhiteCoat Prep relies on the following third-party services that process your data under their own terms:

• Google OAuth — handles authentication. Your login data is governed by Google's Privacy Policy.
• Tavus — provides AI video interview capabilities, including recording and transcription. Data processed during your video sessions is governed by Tavus's Privacy Policy.
• Anthropic — analyzes your session transcripts to produce structured feedback against the relevant scoring rubric. Transcript text sent to Anthropic for scoring is governed by Anthropic's Privacy Policy.
• Stripe — processes purchases and subscription billing. Your payment details are handled by Stripe under Stripe's Privacy Policy.

We do not share your personal data with any other third parties.

5. Data Retention

• Session metadata (timestamps, question history, session status) is retained indefinitely to support your interview history and ongoing personalisation.
• Video recordings and transcripts are retained according to Tavus's own data retention policies. Please refer to Tavus's Privacy Policy for details.
• Google account data (name and email) is retained for as long as you have an active account with WhiteCoat Prep.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal data held by White Coat Prep. To exercise any of these rights, email feedback@whitecoatprep.com.

Please note that requests to delete data held by Tavus (recordings, transcripts) must be directed to Tavus in accordance with their privacy policy, as that data is stored on their infrastructure.

7. We Do Not Sell Your Data

WhiteCoat Prep does not sell, rent, or trade your personal data to any third party, ever.

8. Data Security

Your data is stored on AWS infrastructure (RDS PostgreSQL) located in the us-east-1 region. We use HTTPS for all data in transit and follow standard security practices to protect data at rest. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of WhiteCoat Prep after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.