Terms of Service

These Terms of Service (the “Terms”) are an agreement between you and 1581455 B.C. LTD. (“WhiteCoat Prep”, “we”, “us”), the company that operates whitecoatprep.com. By creating an account or using the service you accept these Terms, our Privacy Policy and our Legal Disclaimer. If you do not accept them, do not use the service.

1. What WhiteCoat Prep is

WhiteCoat Prep is interview practice software. You sit a simulated interview station or clinical encounter with an AI interviewer or AI patient rendered as live video, and afterwards you receive a transcript and automatically generated feedback.

It is a rehearsal tool and nothing more. It is not an admissions process, not an assessment of record, not a credential, and not affiliated with, endorsed by, or connected to any medical school, residency programme, CaRMS, ERAS, NRMP, the College of Family Physicians of Canada, or any other examining or admitting body. References to those organisations and their exam formats describe what we help you prepare for. See the Legal Disclaimer.

2. Who may use it

• You must be at least 16 years old. If you are under the age of majority where you live, you may use the service only with the involvement of a parent or guardian who accepts these Terms on your behalf.
• You need a Google account, sign-in is through Google only, and we never receive your Google password.
• An account is personal to one individual. Do not share credentials, let another person sit a session on your account, or sell or transfer your account or credits.
• You are responsible for everything done through your account. Tell us promptly at feedback@whitecoatprep.com if you believe it has been used without your permission.

3. Camera, microphone, and what happens during a session

A session needs your camera and microphone. Before you join, your browser will ask your permission; you can refuse, and you can end a session at any time. You should understand what happens while a session is live:

• Your audio and video are streamed to our AI video provider, Tavus, which is what makes real-time conversation possible.
• Your session is recorded, and we keep the video and audio along with the transcript. What we do with it, how long we keep it, and the separate opt-in required before any of it is licensed to anyone else are set out in the Privacy Policy.
• Your speech is transcribed, and the video is analysed in real time to produce written observations about how you delivered your answer, pacing, composure, eye contact, body language. We store that transcript and those written observations, and they are what your feedback is built from.
• To do this, Tavus processes your facial geometry and voice. Depending on where you live, that may be biometric information under local law. We ask for your explicit consent to it when you create your account, and you can withdraw it at any time by deactivating your account from your profile or by emailing us. There is no way to keep the account and withdraw the consent: a session cannot run without it. Section 4 of the Privacy Policy sets out the detail.
• Sessions run in a browser on a computer, tablet or phone, and need a working camera and microphone.

Do not sit a session in a place where people who have not agreed to any of this can be seen or heard on camera, and do not bring anyone else into frame.

4. Credits, payment, and refunds

• One credit buys one question. A five-station interview session spends five credits. A CCFP SOO encounter spends one SOO credit.
• Credits come in three separate kinds, medical school, residency, and CCFP SOO. They are not interchangeable, and buying one kind gives you no entitlement to another.
• SOO credits expire 90 days after purchase. Medical school and residency credits do not currently expire. If we ever introduce an expiry for them, it will not apply to credits you already hold.
• Credits are spent when a session starts, not when it finishes. If you abandon a session part-way, the credits for the stations you already opened are gone; credits for stations you never opened go back to your balance automatically. The same applies if a session times out without you finishing it.
• If we fail to deliver a station for a technical reason on our side, we return the credit automatically. You do not need to ask. That covers a video session that never starts and one that produces no transcript for us to score.
• A CCFP SOO works the same way with one difference: once the doorway prompt has been shown to you, the case has been used and the credit is spent, whether or not you go on to the encounter.
• Payments are handled by Stripe. We never see or store your full card number.
• Credits have no cash value, cannot be transferred, and are not redeemable for money.
• Prices are shown on the pricing page and may change. A change never affects credits you have already bought.
• Refunds: email us within 14 days of purchase and we will refund any credits in that purchase you have not yet spent. We are not obliged to refund spent credits, but if something went wrong, tell us, we would rather hear about it.

5. The free trial

Each product offers one free trial per person, ever, one question for medical school, one for residency, one case for the CCFP SOO. No card is required. Creating additional accounts to take the trial repeatedly is a breach of these Terms (section 6) and we may withdraw access for it.

6. Acceptable use

You agree not to:

• Copy or redistribute our question bank, cases, rubrics, or feedback. Do not scrape, bulk-export, republish, sell, or share them, including posting them to forums, question banks, shared drives, or study groups. This is the material the product is made of, and it is the restriction we care most about.
• Create more than one account, take a free trial more than once per product, or evade a suspension.
• Use the service to prepare a person other than the account holder, or to build or train a competing product.
• Impersonate anyone, misrepresent who you are, or present another person to the camera as yourself.
• Try to make the AI produce content that is unlawful, harassing, hateful, sexual, or otherwise abusive, or use prompt injection or similar techniques to subvert how a session or its scoring works.
• Attempt to obtain the system prompts, private rubrics, or other internal instructions behind a session.
• Probe, scan, overload, or interfere with the service or its infrastructure, or access any account or data that is not yours. If you find a security flaw, please report it; see the Security page.
• Reverse-engineer or decompile the service except to the extent that restriction is unenforceable where you live.
• Use the service for any unlawful purpose, or in breach of the terms of Google, Stripe, or Tavus.

Nothing here stops you from discussing your own experience, quoting your own feedback, or telling people what you think of us. That includes evaluating or benchmarking how well the AI actually performs, and publishing what you find: we would rather be measured than not, and a product that has to forbid measurement is telling on itself. The first bullet still applies, so do it without republishing our question bank.

7. Who owns what

Ours. The software, question bank, SOO cases, rubrics, scoring prompts, and site content belong to us or our licensors. These Terms give you a personal, non-transferable, revocable licence to use them for your own interview preparation, and nothing more.

Yours. What you say in a session is yours, and recording it does not transfer ownership to us. You grant us the licence we need to run the service, to record, transcribe and analyse your session, generate your feedback, and store the results so you can revisit them. That licence exists so the product can work; it is not a licence to publish you, and it does not permit us to give your recording to anyone else for their own purposes.

Licensing to third parties is separate, optional, and yours to refuse. We will not license your recordings to anyone unless you have specifically opted in under section 5 of the Privacy Policy. That opt-in is not part of accepting these Terms, cannot be bundled into them, and is not a condition of using the service or of any price you pay. If you opt in, you confirm you are entitled to grant that licence, that the session is you, and that you have not recorded anyone else who has not agreed.

Other people in the room. A recording captures whatever your camera and microphone reach. Do not sit a session where someone who has not agreed can be seen or heard, and never include real patient information or anyone else's personal details. If a recording captures someone else, tell us and we will delete it.

We may use session content to improve the service and the AI systems behind it, and you can opt out of that in your profile at any time without losing any feature. What we do with your information, and who else handles it, is set out in the Privacy Policy, read it if this matters to you, and it should.

8. Availability and changes

We may change, suspend, or discontinue any part of the service. We aim to keep it available but do not promise uninterrupted service; it depends on third parties, and sessions can fail. If we discontinue a product entirely while you hold unexpired credits for it, we will refund those unspent credits.

9. Ending your account

You can deactivate your account at any time from your profile. Deactivation starts a 30-day grace period during which you can reactivate; afterwards your data is purged. Details are in the Privacy Policy.

We may suspend or terminate an account that breaches these Terms, or where we are required to by law. Where it is reasonable to do so we will tell you why and give you a chance to respond. If we terminate your account for a reason other than a breach by you, we will refund unspent credits.

10. Disclaimers and limits on our liability

The service is provided “as is”, without warranties of any kind, to the fullest extent the law allows. We do not warrant that feedback is accurate, that the service is error-free, or that using it will improve your performance or affect any admissions or examination outcome.

To the fullest extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost opportunities, offers, or admission outcomes. Our total liability to you for any claim is limited to the greater of (a) what you paid us in the 12 months before the claim, or (b) CAD $100.

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. Where that is so, these limits apply only as far as the law permits, and nothing here excludes liability for fraud, or for death or personal injury caused by negligence.

11. Governing law and disputes

These Terms are governed by the laws of British Columbia, Canada and the federal laws of Canada that apply there, without regard to conflict-of-laws rules. The courts of British Columbia have exclusive jurisdiction, and you and we submit to them, except that either of us may seek injunctive relief anywhere it is needed. If you are a consumer, this does not remove the protections of the mandatory law of the place you live. Please contact us first: almost everything is faster to fix by email than by filing.

12. Changes to these Terms

We may update these Terms. When a change is material, we will notify registered users by email or in-product message at least 14 days before it takes effect and ask you to accept the new version, recording which version you accepted and when. Changes that are not material take effect when posted. The version and effective date are printed at the top of this page. If you do not accept a new version, stop using the service and contact us about unspent credits.

13. Odds and ends

If a provision is unenforceable, the rest survives. Our not enforcing something is not a waiver of it. You may not assign these Terms; we may assign them to a successor of our business. These Terms, the Privacy Policy, and the Legal Disclaimer are the entire agreement between us about the service.